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OUR PROCESS

Plan.

We start by getting a firm understanding of your expectations and success. We help you define a measurable baseline and identify assumptions and constraints, while also assessing the members of your project team and ours.

Design.

We design application structure, review/revise processes, create/document process flow, and design data security and backup procedures. We also begin training your core team and testing the designed solution in accordance with an acceptance test procedure that you approve.

Enable.

Your internal team works with us to build in-house expertise on your new solution. We provide standard certified training or customized training incorporating processes with the product basics. We also validate the design in production mode, mentor key personnel, and evaluate the resulting system.

Support.

We mentor on process and product to ensure your return on investment.  We continue our working relationship with you to provide technical assistance with product upgrades, revisions for database structures or processes, integration support between your new system and your existing systems, and additional customized training.

 

 

 

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